Comparison

Aditya Labs vs LiveChat — Which is Right for Your Business?

Name: Aditya Labs
Author: Aditya Labs

LiveChat requires human agents to be online. Aditya Labs provides AI agents that work 24/7 without staffing — at a lower cost.

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Aditya Labs provides 24/7 AI coverage without human staffing. LiveChat requires live agents online to function.

Feature-by-Feature Comparison

See exactly how Aditya Labs and LiveChat stack up across the features that matter most.

Feature	RECOMMENDEDAditya Labs	LiveChat
Starting Price	Free / $49/mo	From $20/agent/mo
24/7 Coverage	Yes — AI-powered	Only when agents are online
Setup Time	5 minutes	30-60 minutes
No-Code Builder	Yes — drag & drop	Chat widget customization
Industry Templates	Yes — dental, legal, real estate, etc.	No — generic chat only
AI Responses	GPT-powered, handles full conversations	Chatbot add-on (separate product)
Human Handoff	Email notification + lead capture	Native live agent routing
E-commerce Integration	Basic	Shopify, BigCommerce native
Custom Branding	Full white-label	Customizable widget
Target Audience	Small businesses wanting AI	Teams with live agents
Support	Email + Priority	24/7 live chat support

Key Differentiators

What sets Aditya Labs apart from LiveChat.

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24/7 Without Staffing

Aditya Labs AI agents work around the clock. LiveChat stops working when your team goes offline — exactly when most small businesses miss leads.

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No Per-Agent Costs

Aditya Labs charges flat monthly pricing. LiveChat charges per agent seat, and you need agents online for it to function.

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AI-Native vs Human-Dependent

Aditya Labs handles entire conversations with AI. LiveChat requires humans for every interaction — their chatbot is a separate paid product.

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Industry Templates

Pre-built conversation flows for dental, legal, restaurant, and more. LiveChat offers generic chat widget customization only.

Which Platform is Right for You?

Both are great platforms — the right choice depends on your business size, industry, and needs.

Choose Aditya Labs if...

You want 24/7 automated customer service without staffing
You cannot afford to have live agents online around the clock
You need industry-specific templates
You want AI that handles full conversations autonomously
You are a small business without a dedicated support team

Choose LiveChat if...

You have a team of live agents ready to chat
You want human-to-human conversation as the primary channel
You need native Shopify or BigCommerce integration
You want built-in chat analytics and agent performance tracking
Live agent routing and queue management are critical

Frequently Asked Questions

Common questions about Aditya Labs vs LiveChat.

What happens when no one is online with LiveChat?

LiveChat shows an offline message or contact form. With Aditya Labs, the AI agent continues handling conversations 24/7 — no downtime.

Can Aditya Labs replace LiveChat?

For small businesses wanting automated conversations, yes. If you have a team of live agents who need real-time chat tools, LiveChat may be a better fit.

Which is more cost-effective?

Aditya Labs at $49/mo flat. LiveChat at $20/agent/mo means 3 agents cost $60/mo, plus you pay their salaries. AI eliminates staffing costs.

Does Aditya Labs support human handoff?

Yes. When the AI encounters a query it cannot handle, it captures the visitor's email and details, then notifies your team for follow-up.

Can I use both?

Yes. Some businesses use Aditya Labs for after-hours AI coverage and LiveChat during business hours for live agent support.

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